You posted this long ago, so you've probably resolved it by now, but if not email me: nmoeur at syr dot edu and I'll give you the address of the guy who's helped me a couple of times. (For some reason, my new temp password never works the first time...they always have to reset it again.)

oh, and hi! (I'm the one with the long blond braid, if the last name doesn't ring a bell...)